Front Desk Agent with flexible working schedule Կազմակերպություն

10 ամիս առաջ   Աշխատանք   Երևան   143 դիտում

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Front Desk Agent with flexible working schedule

RIS Apartments is looking for an experienced candidate for the position of the Front Desk Agent who will carry out hotel’s day to day operations.

Job responsibilities

1.Attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.

2.Process all payment types such as room charges, cash, checks, debit, or credit.

3.Manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.

4.Ensure that all rooms are available to the Housekeeping and other departments in due.

5.Coordinate and supply guests with directions, information regarding property and local areas of interest, maintain information on prices, rates, specials, packages, programs, etc.

6.Ensure proper mail distribution

7. Dealing with customers, including handling complaints when they come to the desk.

8. Ensure implementation of all hotel policies and house rules.

Required qualifications

1.Customer service drive with outstanding communication and active listening skills,

2.Excellent problem-solving and multitasking skills,

3.Excellent written and verbal communication skills,

4.High proficiency in speaking and writing Armenian, English and Russian languages,

5.Ability to learn and orientate quickly,

6.Positive, pragmatic, professional attitude with good interpersonal skills,

7.Time management skills.

Terms and conditions

1 Day Off

Salary 80 000 AMD + 3 000 AMD for each check in/check out

Flexible working schedule including night shifts

All qualified and interested candidates are welcome to send their detailed CV to email address specifying ‘’Front Desk Agent’’ in the subject line.

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